We typically prepare your order shortly after purchase and we will only have a limited window to help adjust your details. If you have an order with made to order jewelry and you haven't received a shipping confirmation email, we might able to adjust your shipping method or address. Please contact us ASAP and we will confirm if we can process your request within 24 - 48 hours. 

You'll receive a shipping confirmation email with a tracking number and link once shipped.

Once your order ships out, we'll also send a shipping confirmation email which will contain a tracking link to track your shipment. Estimated delivery times will be provided via shipping carriers. 

If you haven't received a shipping confirmation, your order may still be in production. Custom, made-to-order jewelry is handcrafted and well worth the wait! We specify the availability of each item in each listing description for your reference.

We advise allowing the postal carrier at least 24 - 48 hours from the date you receive your shipping confirmation email for tracking to update. If your package still hasn't moved, your local post office will have the best details about the whereabouts of your package. 

Whoops-a-daisy! Contact us right away and we will cover the cost of returning your item to us so it can be repaired, replaced, exchanged, or refunded.

In the event that your card was charged, and you don't believe the order went through, it is likely that you are seeing a pending charge that will be reversed within a few business days. The reversal time is dependent on your bank.

Unfortunately, we are unable to apply discount codes to past orders and orders that have already been placed.

Unfortunately, we are unable to make price adjustments once orders have already been placed.